Shipping policy
SECTION 1 - Shipment processing time
All orders are processed within 2 weeks. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SECTION 2 - Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
USPS First Class | 3-5 business days | $4.95
Delivery delays can occasionally occur.
SECTION 3 - Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
SECTION 4 - Customs, Duties and Taxes
Piper + Ivy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
SECTION 5 - Damages
Piper + Ivy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
SECTION 6 - Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.